Warranty

Nothing makes your tech indestructible, but nothing stops us trying.

We believe in our products – with expert craftsmanship and cutting-edge design, they are made to last – but in the rare instances where something goes wrong, we’ve got your back. No two products are the same and not all products have the same lifespan, but all our products come with a serious warranty.

 

PRODUCT TYPE	WARRANTY TIMEFRAME
Phone and iPad Cases	Limited Lifetime (25 years)
Screen Protectors	Limited Lifetime (25 years)
Bags and Pouches	Limited Lifetime (25 years)
MacBook Sleeves	Limited Lifetime (25 years)
Mounts	2 years
Wallets	2 years
Wireless Chargers	2 years
Wrist Straps and Phone Slings	2 years
AirTag Cases	2 years
Watch Straps	2 years
Cables and Adaptors	1 year
Thin Phone Cases (Minimalist, Super Thin)	1 year
Phone Rings*	1 year

 

The Mous Warranty relates to manufacturing and workmanship. It does not cover any problem or damage to an item that is caused by or originates from:  

• Installation or application failures
• Daily wear-and-tear (including cosmetic damage and natural yellowing of clear cases)
• Drops and falls
• Liquid damage
• Intentional modifications or third-party repairs
• Items not sold by us or our authorised resellers
• Theft or loss of the product
• Damage caused by misuse or mishandling of the product
• Damage caused by poor storage, burns, solvents, animals, varying environments, exposure to extreme temperatures or natural phenomena
• Peeling or deterioration to the artwork on any of our Mous Collabs cases

• Our warranty only applies to an original, purchased item. Any product which has already been issued as a warranty replacement is not subject to the same policy and will not be replaced again.  
• It is not possible to claim a warranty replacement for any product which has previously been refunded for any reason. 
• The quality of any items should be checked when they arrive – contact us immediately if you have any concerns.  
• When contacting us about any warranty claims, you will need to attach at least one high-resolution photo/video clearly showing the defect. If your complaint is deemed to be valid, we will then replace the item, with a new product of the same model and style. 
• If an exact replacement is unavailable when a claim is approved, an alternative product or solution may be offered at Mous’s discretion. This won’t include refunds. 
• If your product was gifted to you, please note that we will need to match your claim to the original order in our system, using either the order number or the buyer’s details. 
• Promotional items (those sent for the purpose of carrying out reviews, videos, etc.) and complimentary items (those sent by our Customer Experience team as a goodwill exception) are not covered by this warranty.  

 *If using our MagSafe^® Compatible Magnetic Phone Ring and Stand, we recommend wiping the ring and phone/case surface regularly to prevent the build-up of debris (e.g. dust, grit or lint particles – especially those with a metallic content which would magnetise to the ring) as this could cause the phone/case to scratch or scuff over time. We recommend using this product with non-leather phone cases and please be aware that using this product without a phone case could increase the risk of your phone glass scratching. Mous does not assume liability for any device damage which may occur while our products are in use.