MOUS PRODUCTS LTD. WARRANTY TERMS
All non-electrical Mous products come with a Limited Lifetime Warranty. Mous Wireless Charging products come with a 2 year warranty from the date of delivery. This Warranty covers any defects in material or workmanship.
The Limited Lifetime Warranty Period for items purchased from Mous Products Ltd. is twenty five (25) years from the date of delivery.
This warranty relates to defects in material or workmanship. It does not cover any problem or damage to an item that is caused by or originates from:
- Installation / application failures
- Daily wear-and-tear *
- Drops and falls
- Liquid damage
- Intentional modifications
- Items not manufactured by us
- Items not sold by us or our authorised resellers
- Misuse or mishandling of the product
- Theft or loss of the product
* Please note that the natural yellowing of clear cases over time is classified as daily wear-and-tear and not a material defect.
This warranty applies to all products purchased directly from us (Mous Products Ltd.). If you purchased your product from one of our authorised retailers, please contact them directly for any warranty-related claims.
Please check the quality of the items when they arrive and contact us immediately if you have any concerns.
If you have a concern about your Mous purchase, please contact our Customer Experience Team. For any Warranty claims, you will need to include high-resolution photos clearly showing the defect. If your complaint is deemed to be valid, we will then replace the item at no charge, with a new product of the same model and style.
If your product was gifted to you, please note that you will need the original order number for any warranty claims so that we can process your request.
Mous Products Ltd. reserves the right at any time, at its sole discretion, without liability to you or any third party, to modify, suspend or terminate this warranty.
Promotional items (those sent to you for the purpose of carrying out reviews, videos, etc.) are not covered by this warranty.