Warranty

MOUS PRODUCTS LTD. WARRANTY TERMS

Nothing makes your tech indestructible, but nothing stops us trying. 

We believe in our products. Everything we make is designed to enhance lifestyles and engineered to exceed expectations, so we can guarantee they’ll perform as promised. No two products are the same and not all products have the same lifespan - but all* of our products come with a serious warranty.

THE TOP LINE

Our hard cases (that’s phone cases, iPad cases, AirPods cases, etc.) have a limited lifetime warrantyWhether you get the latest handset every year or look after your device through thick and thin, your Mous case should be along for the ride.

Our modular accessories (that’s wallets, mounts and chargers) have a 2 year warrantyWe’re not psychic, but if we were we’d predict that tech will keep evolving at a rapid pace, so who knows what sort of money, magnetic arrays or electronics you’ll need by then.

Our bags and sleeves have a limited lifetime warranty. With expert craftsmanship and cutting-edge design, these products are meant to last. Whatever contents the bags of the future hold, ours can handle it.

Everything else (straps, keychains, etc.) has a 2 year warranty. Your tech deserves the best, so while we can guarantee the best performance for a long time, sometimes the best means a regular upgrade.

* From time to time, we source products from third party manufacturers. We try to make your life a little easier by saving you the hassle of looking for yourself (take the 20W USB-C power adapter, for example). On these rare occasions, we can only go by what the manufacturer has said to us. We’ll always make this as clear as possible on the product pages.

THE FINE PRINT

The Limited Lifetime Warranty Period for items purchased from Mous Products Ltd. is twenty five (25) years from the date of delivery.

This warranty relates to defects in material or workmanship. It does not cover any problem or damage to an item that is caused by or originates from:

  • Installation / application failures
  • Daily wear-and-tear *
  • Drops and falls
  • Liquid damage
  • Intentional modifications or third-party repairs
  • Items not manufactured by us
  • Items not sold by us or our authorised resellers
  • Misuse or mishandling of the product
  • Theft or loss of the product
  • Damage caused by improper use of the product​
  • Damage caused by poor storage, burns, solvents, animals, exposure to extreme temperatures or natural phenomena
  • Cosmetic damage to the product that occurs after product delivery.​

    * Please note that the natural yellowing of clear cases over time is classified as daily wear-and-tear and not a material defect.

    This warranty applies to all products purchased directly from us (Mous Products Ltd.). If you purchased your product from one of our authorised retailers, please contact them directly for any warranty-related claims.

    Please check the quality of the items when they arrive and contact us immediately if you have any concerns.

    If you have a concern about your Mous purchase, please contact our Customer Experience Team. For any warranty claims, you will need to include high-resolution photos clearly showing the defect. If your complaint is deemed to be valid, we will then replace the item at no charge, with a new product of the same model and style.

    If your product was gifted to you, please note that you will need the original order number for any warranty claims so that we can process your request. This warranty only applies to the original recipient of the product.

    Mous Products Ltd. reserves the right at any time, at its sole discretion, without liability to you or any third party, to modify, suspend or terminate this warranty.

    Promotional items (those sent to you for the purpose of carrying out reviews, videos, etc.) are not covered by this warranty.