Returns Policy

If you are not 100% satisfied with a product purchased directly from Mous, you may return it for a refund within 30 days of delivery.

Items must be unused, in new condition and in their original product packaging. Items must also be securely packaged to prevent damage during transit. Customers are responsible for all return shipping and handling costs. Mous is not responsible for, and is under no obligation to issue a refund for, any returned item that is damaged or lost in transit.

Please note, unfortunately Collabs cases are printed to order and are not eligible for return.

UK ORDERS

For orders delivered within the UK e.g. UK-123456, returns can be initiated through our UK Returns Portal.

EU ORDERS

For orders delivered within the EU e.g. EU-123456, returns can be initiated through our EU Returns Portal.

US and ROW ORDERS

For US and ROW orders, please contact our Customer Experience team via Contact Us, and we will provide instructions for returning your product. Please use a tracked shipping service and retain your proof of postage until your return has been processed.

Refunds

Refunds Refunds will only be issued once your return has been received and inspected by our team to confirm that it meets our return conditions. Refunds cannot be processed before this point, including while a return is in transit. Once your return has been received and approved, your refund will be issued to the original payment method used for your purchase. Original shipping costs are non-refundable.

PRODUCTS PURCHASED FROM OTHER RETAILERS

If you purchased your Mous product from another retailer, marketplace or reseller, such as Amazon or eBay, please contact the original retailer directly to arrange your return.